Who We Are
Lobbe is operated by Andso Pte. Ltd. We provide sports coordination, social fitness, profile, avatar, rewards, predictions, payments, and community features.
Information We Collect
- Account information such as email, username, display name, profile photo, and authentication data.
- Profile information such as avatar/loadout, sports preferences, squads/clubs, ratings, badges, and game history.
- Lobby, event, tournament, review, chat, report, prediction, and reward activity created in Lobbe.
- Payment and wallet records needed to process Lobbe Credits, refunds, fraud checks, accounting, and support.
- Device, log, analytics, crash, and diagnostic data used to keep Lobbe reliable and secure.
Health And Activity Data
Lobbe uses Apple HealthKit on iOS and Android Health Connect on Android only when the user explicitly grants permission. Imported activities are used to help users attach proof of participation to Lobbe events, unlock Lobbe-native badges, and show optional fitness progress on their profile. Users can use Lobbe without granting health permissions.
Lobbe stores normalized activity summaries only when the user chooses to sync or manually add an activity: activity type, sport type, start/end time, duration, distance, calories, source app/device, optional heart-rate summary, optional elevation, and whether route data exists. Lobbe does not need raw GPS route points for the v1 activity/event proof flow.
Imported activities are private by default unless a user attaches them to an event or chooses to show Lobbe-native badges/cards on their profile. Manual activities are self-reported and are not labelled as HealthKit or Health Connect verified.
How We Use Information
- To create accounts, authenticate users, and keep sessions secure.
- To run lobbies, squads, events, tournaments, predictions, rewards, inventory, and payments.
- To display user-chosen profile, avatar, sports, badge, and activity information.
- To prevent abuse, no-shows, payment fraud, spam, and unsafe behavior.
- To provide customer support, diagnostics, app review support, and product analytics.
Youth And Family Accounts
Lobbe supports youth and teen player accounts provisioned by a parent, legal guardian, or verified coach/academy program. We do not require government ID age verification at signup; account type (youth or teen) is set when the account is created by an authorized adult or org.
- Data we collect for minors: display name, avatar, squad membership, org attendance, preset squad chat, and wallet activity needed for parent-funded session credits.
- Guardian data: parent/guardian email for invite and consent, guardian–child link records, and parental control settings (for example spend limits and session permissions).
- How we use it: to run org programs, let guardians manage access and credits, and keep youth accounts within reduced product capabilities enforced on our servers.
- What we do not do: we do not sell youth account data, use it for behavioral advertising, or expose public discovery, open lobby chat, or loot-box purchases to youth-tier accounts.
Guardians can view linked child profiles via Guardian Portal (admin.lobbe.in/guardian) or Family Hub in the Lobbe app. Parents may revoke access; we may suspend the child account when a guardian link is revoked.
Parental Rights
Where applicable (including Singapore PDPA), parents and legal guardians may:
- Access and review linked child profile, squad, and spend information through guardian surfaces.
- Request correction of a child display name via guardian tools or support.
- Request deletion of a child account via Guardian Portal or [email protected].
- Request a data export for a linked child account by contacting support.
What We Do Not Do
- We do not sell health, activity, or youth account data.
- We do not use health or activity data for third-party advertising.
- We do not claim affiliation with Apple Health, Health Connect, Garmin, Nike, Samsung, Fitbit, Polar, FIFA, leagues, venues, or brands unless explicitly stated and authorized.
Sharing And Service Providers
We may use infrastructure, analytics, payment, hosting, email, crash reporting, and security providers to operate Lobbe. These providers process data on our behalf for app functionality, payments, security, reliability, and support.
Retention
We retain account and profile data while the account is active. If deletion is requested, we delete or anonymize account/profile data after review. Some payment, security, fraud-prevention, dispute, tax, and legal records may be retained where required.
Your Choices
- You can use Lobbe without granting HealthKit or Health Connect permissions.
- You can request account deletion from Settings in the app or from the account deletion page.
- You can contact support for access, correction, deletion, or privacy questions.
Contact
For privacy requests, contact [email protected].